{"id":5349,"date":"2022-01-18T13:12:15","date_gmt":"2022-01-18T12:12:15","guid":{"rendered":"https:\/\/www.axerrio.com\/?page_id=5349"},"modified":"2025-09-18T15:11:15","modified_gmt":"2025-09-18T13:11:15","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/www.axerrio.com\/en\/werken-bij\/customer-support\/","title":{"rendered":"Axerrio &#8211; Customer Support"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#edeef2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-1\" style=\"color:#9064aa;\"><p><b style=\"font-size: 24px;\" data-fusion-font=\"true\">Customer Support<\/b><\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:100% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_2_3 2_3 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-2\"><h5 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 20; line-height: 1.5; --minfontsize: 20;\" data-fontsize=\"20\" data-lineheight=\"30px\"><b>Introduction<\/b><\/h5>\n<p>Koronet is the leading software company for vertical software, B2B e-commerce, and payment solutions within the floriculture industry. Our solutions include multiple ERP SaaS offerings and an e-commerce platform that enables end-to-end transactions across the B2B supply chain. Our mission is to become the most widely used system for the global floriculture supply chain. The company is backed by Radian Capital, a New York City-based equity fund with over $1 billion in assets under management.<\/p>\n<p>Axerrio represents Koronet\u2019s European software and e-commerce solutions. The Axerrio team focuses on rapidly growing its market share among flower and plant trading companies with a small but expanding team. Our products include a SaaS ERP, a B2B e-commerce solution, and procurement management tools. Every day, thousands of users rely on our systems to run their businesses.<\/p>\n<\/div><div class=\"fusion-text fusion-text-3\"><h5 class=\"\" style=\"--fontsize: 20; line-height: 1.5; --minfontsize: 20;\" data-fontsize=\"20\" data-lineheight=\"30px\"><b>About the role<\/b><\/h5>\n<p>As a Customer Support at Koronet, your work will go far beyond resolving support tickets. You will become a go-to expert on how our platform works under the hood\u2014diving deep into technical troubleshooting, contributing to better internal tools, and helping drive continuous product improvement.<\/p>\n<h5 class=\"\" style=\"--fontsize: 20; line-height: 1.5; --minfontsize: 20;\" data-fontsize=\"20\" data-lineheight=\"30px\"><span style=\"background-color: rgba(255, 255, 255, 0);\"><b>What you will do<\/b><\/span><\/h5>\n<ul>\n<li>Handle advanced technical cases via chat, email, and internal tickets.<\/li>\n<li>Perform in-depth troubleshooting using tools like Postman and technical languages such as Java, CSS, JavaScript, HTML, and MySQL.<\/li>\n<li>Collaborate with engineering and product teams to resolve complex or persistent issues.<\/li>\n<li>Document recurring issues and maintain internal knowledge bases.<\/li>\n<li>Actively contribute to improving internal support processes and tools.<\/li>\n<li>You will be asked to provide 24\/7 support one week per month.<\/li>\n<\/ul>\n<\/div><div class=\"fusion-text fusion-text-4\"><p><b style=\"font-size: 20px; letter-spacing: 1px; color: #212934; font-family: 'Roboto Condensed'; background-color: rgba(255, 255, 255, 0);\">What do we expect from you<\/b><\/p>\n<ul>\n<li>You have a degree in Computer Science, Software Engineering, or a related field.<\/li>\n<li>English and Dutch are a must.<\/li>\n<li>You\u2019re comfortable navigating technical environments and tools like Postman and HTML.<\/li>\n<li>You\u2019re excited to learn\u2014not just about the platform, but about how the floral B2B industry operates.<\/li>\n<li>You\u2019re proactive in improving processes and eager to build internal tools when needed.<\/li>\n<li>You have strong analytical and troubleshooting skills.<\/li>\n<li>You communicate clearly and professionally, even when dealing with complex topics.<\/li>\n<li>You\u2019re organized, can juggle priorities, and have experience using tools like Salesforce Service, Jira, or other support platforms.<\/li>\n<\/ul>\n<\/div><div class=\"fusion-text fusion-text-5\"><h5 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 20; line-height: 1.5; --minfontsize: 20;\" data-fontsize=\"20\" data-lineheight=\"30px\"><b>What we offer<\/b><\/h5>\n<ul>\n<li>\n<p style=\"background-color: rgba(255, 255, 255, 0); display: inline !important;\">100% remote position with flexible working hours.<\/p>\n<\/li>\n<li>Direct mentorship and space to grow into a platform or product expert.<\/li>\n<li>English classes and continuous learning support.<\/li>\n<li>A collaborative and transparent environment where your ideas matter.<\/li>\n<li>Competitive salary based on experience.<\/li>\n<li>Full-time, indefinite-term contract.<\/li>\n<\/ul>\n<p style=\"letter-spacing: normal;\" data-fusion-font=\"true\"><b style=\"font-family: 'Roboto Condensed'; font-size: 20px; letter-spacing: 1px; color: #000000;\" data-fusion-font=\"true\" data-fusion-google-font=\"Roboto Condensed\" data-fusion-google-variant=\"300\">Introduction<\/b><\/p>\n<ul>\n<li>Global and Remote-First: Work with a diverse team across the Americas and Europe, with flexibility to work from anywhere.<\/li>\n<li>Ownership Culture: We foster an environment where each team member takes ownership and is empowered to contribute to the company&#8217;s success.<\/li>\n<li>Growth &amp; Development: We support continuous professional growth and offer financial assistance for technical certifications and other learning opportunities.<\/li>\n<li>Compensation: Competitive salary and an indefinite contract, with salary negotiable based on experience.<\/li>\n<\/ul>\n<p>If you&#8217;re passionate about making an impact and growing with a dynamic, remote-first company, we want to hear from you!<\/p>\n<p data-fusion-font=\"true\">\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-1{width:66.666666666667% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-1 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 2.88%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 2.88%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-1{width:66.666666666667% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 2.88%;margin-left : 2.88%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-1{width:100% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_3 1_3 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-center fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:#f2f2f2;padding: 30.9898px 0px 0px 0px;\"><div style=\"text-align:center;\"><style type=\"text\/css\">.fusion-button.button-1 {border-radius:25px;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-default button-1 fusion-button-default-span fusion-button-default-type\" target=\"_self\" href=\"https:\/\/www.linkedin.com\/jobs\/view\/4297449538\/?refId=yHNbPZ5TQFejRQJ%2FIZQlMA%3D%3D&amp;trackingId=yHNbPZ5TQFejRQJ%2FIZQlMA%3D%3D\" style=\"margin-bottom:30px;\"><span class=\"fusion-button-text\">Apply now<\/span><\/a><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-2{width:33.333333333333% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-2 > .fusion-column-wrapper {padding-top : 30.9898px !important;padding-right : 0px !important;margin-right : 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