Servicedesk employee – Consultancy & Support

Introduction

Axerrio is een totaalaanbieder van software en ICT diensten in de sierteelt sector. We zijn een internationaal opererende organisatie met ons kantoor in Bergen op Zoom. Axerrio is een relatief kleine organisatie waardoor iedereen elkaar goed kent en we snel en met dynamiek kunnen inspringen op de toenemende ontwikkelingen in de markt en technologie. Onze organisatie is volop in groei en daarom zijn wij per direct op zoek naar een Servicedesk medewerker om ons team te versterken.

The position

As Servicedesk employee (M/f) you are the first contact for our customers when they have questions or experience problems with the software. You ensure incidents and request for chance are registered in the ticket system. This results in tickets appear correctly in the workload. Of course you keep track of the tickets and give feedback to customers. One of the tasks is to solve simple incidents.

You like contact with customers and know how to handle resistance. You keep calm even when a situation gets harder. Besides customer contact you are in daily contact with colleagues of other departments. You get the chance to have an active role in the further development of our service device and the tooling, so we can keep improving our services with your help.

Our ideal candidate:
  • has HBO work- and thinking level, knowledge of MSSQL is a pré;
  • has several years of work experience in a similar function;
  • is customer and service focused;
  • is a skilled communicator (in word and writing) in Dutch and English (German is a pré) and is assertive;
  • is stress resistant and delivers quality even with presssure/deadlines;
  • can work independently within a team of specialists;
  • is curious and has the will and motivation to fathom the Axerrio Business Software.
We offer you:
  • Independent, flexible and diverse function within a flat organisation;
  • A modern office with good facilities;
  • Laptop and mobile phone/compensation in phone costs;
  • Compentitive salary and secundary working conditions;
  • Pleasant working environment within a motivated team of enthusiastic colleagues.
Axerrio-Marie-Rose

Marie-Róse Coppoolse

Consultancy & Support

Become our new colleague?

Looking for diversity and a challenging dynamic organization? You'll fit right in at Axerrio!
Fill in your details, motivation and Curriculum Vitae or send an email to info@axerrio.com.

Acquisition is not appreciated.

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