Learn & Support.

Are you working with Axerrio software? Here you can find instruction videos, manuals and fixlists about various (new) features in ABS, Axerrio Webshop and Axerrio Apps. Would you like a TeamViewer Quick Support session with an Axerrio member? Do you have a problem with your Axerrio software? Please contact servicedesk@axerrio.com.

Fixlist

Regular updates are released for ABS software. These updates include new features and solutions to problems in earlier versions. In these fixlists you can read changes per version.

Go to Fixlists

TeamViewer Quick Support

Do you want remote support when using Axerrio software? You can request a Team Viewer remote support session.

Go to TeamViewer Quick Support

FAQ's

List of Frequently Asked Questions about Axerrio.

Go to FAQ's

Clips & Manuals

Some tutorials for working with Axerrio software.

Go to clips & manuals

Axerrio Servicedesk

Unable to answer your question with reported sources? How to report a problem/request at Axerrio Service Desk? (0164-233760)

A user with a problem or request reports it to the application manager of his company. The application manager reports by phone (0164-233 760) or by mail (servicedesk@axerrio.com) at the 8×5 servicedesk during office hours. The Axerrio servicedesk member makes a call of this problem. If the problem is too complex, the help of an Axerrio specialist is called in. The status of this call is communicated to the application manager/contact person. If the customer has a 24×7 subscription, the 24×7 servicedesk can be contacted outside office hours in case of business-critical problems.

Fixlist.

Regular updates are released for ABS software. These updates include new features and solutions to problems in earlier versions. In these fixlists you can read changes per version.

    TeamViewer Quick Support.

    Do you want remote support with an Axerrio member? Click the button to start within seconds.

    No installation is required; just click Run to start the support session.

    start support session

    FAQs.

    Here you'll find an overview of the most frequently asked questions about Axerrio and our software. If your question is not listed here, please contact us. We are happy to help you!

    Axerrio specializes in providing total solutions in the floral industry. If you have a floral company, chances are good we have the right software for your company. Our commercial advisor will be happy to help you with this. Please contact us sales@axerrio.com

    Without a screen and keyboard we can't do that much with the software, which makes sense. Also, many of the hardware requirements depend on your specific situation. For example, if you choose to purchase Axerrio Online software, there is no need to invest in servers to run the software, we already take care of this in the Axerrio cloud. Depending on the workflow in your company we can make a plan together for the use of hardware.

    Manuals.

    For every Axerrio software user, we have put several parts online. For personal support you can also contact us.

    Videos.

    Here you can find tutorials about various features in Axerrio Floral Software, Axerrio Webshop and Axerrio Apps.

    Scalable floral software.

    New feature: Selling from inventory (Eng)

    How to create & send bouquets quotes based on recipe cost components? (Eng)

    Korte introductie eTrade management (NL)

    Korte introductie lijnrijder software (NL)

    Themadag aanmaken in een bepaalde prijsperiode (NL)

    Verwachte inkoopprijs Handelsartikelen bepalen in een bepaalde prijsperiode (NL)

    Stuklijst binnen prijsperiodes (NL)

    Afbeeldingen koppelen binnen prijsperiodes (NL)

    Verkoop calculatie binnen Prijsperiodes (NL)

    Webshop.

    How to create a Webshop User account? (Eng)

    How to add columns per User (Eng)

    How to add new shop customers with realtime calculation in the shop (Eng)

    How to use the Event log? (Eng)

    Apps.

    Introduction PhotoShooter App (Eng)

    Webinar.Learn & Support

    100% Digitaal met Axerrio en Floriday 

    Eind 2020 is hét moment waarop alle directe transacties op de marktplaats van Royal FloraHolland alleen nog digitaal tot stand komen. Hoe beter je voorbereid bent, hoe sneller je binnen Floriday 100% Digitaal kunt gaan werken. Je hebt de keuze om rechtstreeks in de schermen van het kopergedeelte op Floriday te werken, of om gebruik te maken van de bestaande VMP-koppeling in Axerrio met FloraXchange of FloraMondo. Het nieuwe Floriday platform integreert volledig met deze handelskanalen. Medio 2021 zal Axerrio ook de Floriday Customer API gaan ondersteunen, waardoor nog meer mogelijkheden beschikbaar komen en de koppeling toekomstbestendig is.

    Op 20 november 2020 heeft Axerrio in samenwerking met Floriday een Webinar georganiseerd, specifiek over hoe je als Koper kunt voldoen aan “100% Digitaal”. We hebben inzicht gegeven in hoe je via de Floriday webschermen het actuele aanbod in kan zien en hoe je orders plaatst, en hoe dat eventueel met een VMP-koppeling in Axerrio werkt. Hieronder kun je het Webinar terugkijken.

    Not being able to answer your question with above sources?

    Contact our servicedesk!

    Contact Us